×

Terms & Conditions

General

  • Relihealth is a brand identity of the company Imperia Health Private Limited (IHPL), headquartered in India, registered by the ROC – U74999DL2012PTC238858
  • The medical services availed through this platform is only subject to the following:
    1. Opinion cost estimates, treatment plans communicated by Relihealth is based on inputs received from the concerned hospitals, which are considered to be the best as per wisdom and judgement of Relihealth service team. Relihealth is not liable for correctness, appropriateness and efficacy of such opinion. The clients are expected to further verify by themselves before taking any action.
    2. The clients will be required to abide by the rules, regulations, terms, conditions of concerned hospital/ medical establishment/ facility/ clinic and will be deemed to have given consent to them while seeking their services. Relihealth is not liable for any act of omission or commission causing any injury, hurt, inconvenience or damage while availing services from the concerned hospital/ medical establishment/ facility/ clinic. Any matter of claim compensation or adjudication will be between the client and concerned hospital/ medical establishment/ facility/ clinic only.
    3. Nothing construed by the content of this website as a substitute to medical advice rendered by authorized practitioners and Relihealth is not liable for any instance of incorrect, inappropriate, outdated information. Although, Relihealth is committed to take all the necessary precautions to ensure correctness and currency of the content displayed in this website.

Privacy Policy

Imperia Health Pvt. Ltd. is committed towards protecting the privacy and security of the users of this website.

This Privacy Policy will tell you what information we collect, how it is used and what your choices are. By using the Imperia Health Pvt. Ltd. website, you agree to acceptance of this Website Privacy Policy. Please read the following carefully before using the site.

Information We Collect When you view Imperia Health Pvt. Ltd. website, you do so anonymously. We do not collect any personal information that identifies you unless you specifically provide us with that contact information voluntarily. Personal information includes information that is unique to an individual, such as a name, address, social security number, e-mail address or telephone number.

The only personal information that Imperia Health Pvt. Ltd. obtains through its website is supplied voluntarily by website visitors. By submitting personal information, you grant Imperia Health Pvt. Ltd. the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website and to provide you the services you are requesting. Personal information is always stored in a secure database.

You might be asked to provide personal information, such as demographic information, if you choose to complete any of the online forms used for event registration, special events and promotions, appointment requests, login to personal information and to provide feedback. The information required to complete the transaction is noted on each specific form. Additional questions might be included to help us improve the services we offer.

How We Use This Information Imperia Health Pvt. Ltd. uses the information you provide to fulfil online requests, process credit card information and respond to customer service inquiries or in other ways as required by law.

Requested information on voluntary forms is used to provide the services that you request and to provide feedback. Only authorized staff at Imperia Health Pvt. Ltd. has access to your information, including those who need the information provided to perform a specific task.

Feedback & Opinions Any feedback / opinion(s) expressed in response to e-mail queries shall not be treated as medical advice until and unless the physical examination of the patient is carried out no treatment shall be initiated. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Whilst every effort is made to address all queries and to accommodate valuable feedback from the Users, Imperia Health Pvt. Ltd. does not guarantee a response or action to every mail.

Imperia Health Pvt. Ltd. understands that the privacy and security of its clients' personal health information is critical. Imperia Health Pvt. Ltd., in order to perform its services, will receive information from its clients or clients' physicians, and deliver information to potential participating hospitals.

Aggregate information based on multiple clients' data, not containing any personally identifiable information, may be provided to third parties or disclosed in marketing materials and other literature prepared by Imperia Health Pvt. Ltd. for dissemination and distribution to third parties and the public.

Medical Records Because medical records are subject to strict regulations that vary from country to country, we expect you will follow the local laws. Should you need to provide your medical records to Imperia Health Pvt. Ltd. for medical assistance, opinion and arranging for more information and if your country laws prohibit uploading such record on website, please contact us and we will arrange for your records to be provided to us in a manner that is compliant with all applicable laws and regulations.

Data Security Imperia Health Pvt. Ltd. makes every effort to ensure that your personal information remains as secure as possible. Accordingly, we prevent unauthorized access by using secure firewalls and security technologies to protect the integrity and privacy of any personal information you provide.

As an additional security measure, your personal information is also encrypted during transmission by Secure Socket Layer 128-bit encryption software. (Encryption is a common method used to transmit sensitive data across the Internet. Encryption temporarily makes the text unreadable during the time it is being transmitted over the Internet.)

Although we endeavour to protect your personal information, Imperia Health Pvt. Ltd. cannot fully warrant the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us by telephone at the numbers provided throughout our site.

Newsletter/Press Release Subscriptions If you subscribe to our newsletter, publication, or press release published by Imperia Health Pvt. Ltd. and distributed by e-mail, we will maintain your e-mail address in a private distribution list. Messages sent electronically do not reveal recipients’ e-mail addresses or any other personal information.

Imperia Health Pvt. Ltd. will only send messages to those who have opted to subscribe and who have provided their e-mail address to us directly.

E-mail Information Occasionally, we will request personal information from you in order to deliver requested materials, respond to your questions or provide information. Imperia Health Pvt. Ltd. retains personal information on file, but does not share, sell, license or transmit this information with third parties or external vendors unless required to do so by legal, judicial or governmental proceedings. If you e-mail us, your e-mail information will not be used outside of this system without your permission. We do not use your e-mail address for any other purpose.

Please note, not all e-mail is considered encrypted (and may be non-secure). If so, it may be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please be sure of encryption or do not use e-mail to communicate information that you consider confidential.

Opting Out You can choose to not receive emails from Imperia Health Pvt. Ltd. at any time. You have a number of options for opting out of the different services we offer. For any of the available options, if you wish to opt out with respect to more than one email address, you must provide a separate request for each email address. To opt out of any email communications from us, please click the ‘unsubscribe’ link at the foot of the email in question.

If you have previously agreed to us holding or using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@imperiahealth.com.

Login/Passwords Some sections of the Imperia Health Pvt. Ltd. website require login identifiers and/or passwords. You are responsible for taking reasonable steps to ensure that no unauthorized person has access to your password or account login information. It is your sole responsibility to control the use of login information and passwords, to authorize, monitor and control access to and use of your website account and password and to inform the website promptly of any need to deactivate a password.

Imperia Health Pvt. Ltd. shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Imperia Health Pvt. Ltd. or to any other person acting on behalf of Imperia.

The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Imperia Health Pvt. Ltd. of any actual or suspected unauthorized use of the User’s account or password. Although Imperia Health Pvt. Ltd. will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Imperia Health Pvt. Ltd. or such other parties as the case may be, due to any unauthorized use of your account.

If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Imperia Health Pvt. Ltd. has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Imperia Health Pvt. Ltd. has the right to discontinue the Services to the User at its sole discretion.

Imperia Health Pvt. Ltd. may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

Cookies We will occasionally use cookies. Cookies are small files that are placed on your computer by the web browser. We cannot use them to identify you. Cookies allow website managers to adapt materials to your computer. Most web browsers accept cookies, but you may be able to adjust your browser to not allow them or to let you know when they are being sent.

Copyright

Imperia Health Pvt. Ltd. either owns the text, photos and graphics on this website, including related copyrights, or has permission to use them. You have our permission to personally use or to copy any portion of this website, but not for profit or other commercial reasons. Any use or copying, other than for your personal use, is strictly prohibited under federal copyright law and may be subject to civil and criminal sanctions.

This website contains links to other medical and travel related sources. External use of those sources, such as noting down general information is normally expected and permitted. Any other use may be prohibited unless permission is expressly granted in those sites.

Acceptance of Website Privacy Policy Terms and Conditions By using this site, you agree to the terms and conditions of this Website Disclaimer and Privacy Policy and you assume full responsibility for use of any information within Imperia Health Pvt. Ltd. You also agree that Imperia Health Pvt. Ltd. is not responsible or liable for any claim, loss or damage resulting from the use of this site by you or any user. You agree not to use this format to send us any messages requiring a response in less than two (2) business days. We reserve the right to modify, including add, or remove contents of this Website Disclaimer and Privacy Policy at any time. Please periodically review this Policy for any changes.

Third-Party Vendors/Content Providers

Imperia Health Pvt. Ltd. never shares any personally identifiable information you provide when requesting information with third parties, except as required by law.

Links to External Websites

This Website Privacy Policy applies only to the Imperia Health Pvt. Ltd. website. In order to provide website users with other helpful information, the Imperia Health Pvt. Ltd. website contains links to other websites. However, Imperia Health Pvt. Ltd. provides no authority over external organizations’ websites and this policy does not apply to external sites that are provided as links. We encourage you to read the Privacy Policies on any external websites before providing them with personal information.

Changes to This Policy

Imperia Health Pvt. Ltd. reserves the right to change or update this Website Privacy Policy from time to time without notice. Besides, Imperia Health Pvt. Ltd. reserves the right to alter, revise, replace or supplement the terms and conditions as our business grows and changes. So please review our terms and conditions periodically to keep yourself informed of any changes.

Disclaimer

Information we provide on Imperia Health Pvt. Ltd. or on links from our site is not intended to provide medical advice and is not a substitute for professional medical advice. Use of this website does not establish a doctor patient relationship. To diagnose or treat a health problem, for questions regarding a medical condition, or prior to starting any new treatment, you should consult with a qualified healthcare provider. For medical matters, please contact your doctor’s office by telephone. In emergency situations, call local medical emergency helpline.

By using this site, you agree to the terms and conditions of our Website Disclaimer and Privacy Policy and you assume full responsibility for use of any information within Imperia Health Pvt. Ltd. You also agree that Imperia Health Pvt. Ltd. is not responsible or liable for any claim, loss or damage resulting from the use of this site by you or any user. We reserve the right to modify, including add, or remove contents of this Website Disclaimer and Privacy Policy at any time. Please periodically review our Website Disclaimer and Privacy Policy for any changes. For further details please refer to our Website Disclaimer and Privacy Policy.

All the information displayed, transmitted or carried by Imperia Health Pvt. Ltd. and its related websites including, but not limited to, directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like, collectively the "Content", are protected by the copyright and other intellectual property laws and be informed that the content of the same is not intended to be a substitute for professional medical advice and not for solicitation of business.

The Content is owned by Imperia Health Pvt. Ltd., its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Imperia Health Pvt. Ltd. website and not to alter the content in any way. Permitted Use you may take a single copy of the Content displayed on the Imperia Health Pvt. Ltd. for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission. The information provided in this site for the sole purpose of disseminating health information for public benefit.

General Disclaimer and Limitation of Liability

The Imperia Health Pvt. Ltd. website contains facts, views, opinions, statements and recommendations of users of the Imperia Health Pvt. Ltd. website, advertisers, third party information providers and organizations.

The Imperia Health Pvt. Ltd. web site does not represent or endorse the accuracy, completeness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the web site. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.

Imperia Health Pvt. Ltd. makes no warranty or representation whatsoever regarding the web site or any content, advertising services or products provided through or in connection with the website.

Imperia Health Pvt. Ltd. expressly disclaims any and all warranties, express or implied, including, without limitation without limiting the foregoing, Imperia Health Pvt. Ltd. shall not be liable to you or your business for any incidental, consequential, special, or punitive damages or lost or imputed profits or royalties arising out of this agreement or any goods or services provided, whether for breach of warranty or any obligation arising there from or otherwise, whether liability is asserted in contract or tort (including negligence and strict product liability) and irrespective of whether you have been advised of the possibility of any such loss or damage. Each party hereby waives any claims that these exclusions deprive such party of an adequate remedy.

You acknowledge that third party product and service providers advertise their products and services on the Imperia Health Pvt. Ltd. web site. Imperia Health Pvt. Ltd. forms partnerships or alliances with some of these vendors from time to time in order to facilitate the provision of these products and services to you. However, you acknowledge and agree that at no time is Imperia Health Pvt. Ltd. making any representation or warranty regarding any third party's products or services, nor will Imperia Health Pvt. Ltd. be liable to you or any third party for any claims arising from or in connection with such third party products and services. You hereby disclaim and waive any rights and claims you may have against Imperia Health Pvt. Ltd. with respect to third party products and services, to the maximum extent permitted by law. Further you agree that to use the Site and contents thereof only for lawful purposes.

Company hereby expressly disclaims any liability towards any harm, damage, prejudice or suffering to any customer or his/her beneficiary caused due to any negligence on the part of one or more doctors or auxiliary staff employed by the delivery partner. Although the company shall endeavour to provide the best medical service to customers, it makes no warranties expressed or implied regarding the services provided by the said delivery partner.

“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”

Trademarks Imperia Health Pvt. Ltd. and our graphics and logos are trademarks, service marks or trade dress of Imperia Health Pvt. Ltd.

Our trademarks, service marks and other proprietary graphics may not be used in connection with any product or service that is not Imperia Health Pvt. Ltd. without our express prior written permission.

All other trademarks, service marks and/or proprietary graphics not owned by Imperia Health Pvt. Ltd. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Imperia Health Pvt. Ltd.

License and Site Access Imperia Health Pvt. Ltd. grants you a limited license to access and make personal use of this site but not to download (other than page caching) or modify it.

This license does not include any resale or commercial use of this site or its contents; accordingly, no portion of this site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express prior written consent of Imperia Health Pvt. Ltd.

Any unauthorized use terminates the permission or license granted by Imperia Health Pvt. Ltd.

You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Imperia Health Pvt. Ltd. so long as the link does not portray Imperia Health Pvt. Ltd. in a false, misleading, derogatory or otherwise offensive manner.

You may not use any Imperia Health Pvt. Ltd. trademark, service mark or proprietary graphic as part of the link without our express prior written permission.

Universal Fine Print Imperia Health Pvt. Ltd. website is a platform which facilitates buying of various Health care check-up, Medical Services and Diagnostic test offered by associates are subjected to the below given terms.

  • An offer cannot be clubbed with other promotions under specified
  • Images used are for representation purpose only
  • Voucher printout is mandatory
  • Voucher once validated redeemed
  • Prior appointment mandatory (Upon purchase, you will receive a voucher with the unique code that will be validated by the merchant at the time of availing the services).
  • Duplicate Voucher or Used Voucher will not be accepted by the Merchant.
  • The Voucher or components of the offer cannot split between two or more people.
  • In case the merchant offers lower price and service directly without voucher, you will be entitled for 100% free package and Imperia Health Pvt. Ltd. will pay for you.
  • The home sample collection and report delivery may not be free in case of all Merchants, you are requested to read the terms before buying or confirm for the additional charges. However Imperia Health Pvt. Ltd. makes sure this information is clearly provided at the deal details page.
  • We as Imperia Health Pvt. Ltd. hereby expressly disclaims any liability towards any harm, damage, prejudice or suffering to any customer or his/her beneficiary caused due to any negligence on the part of one or more doctors or auxiliary staff employed by the delivery partner. However, the company shall endeavour to provide the best of medical services to its customers.

Cancellation and Refund Policy No refund will be given after 15 days from the day the payment is made to the company. However, in case a written request for refund reaches the company within 15 days, the entire amount paid (without interest-subject to a deduction of INR 500/- towards administrative charges) will be credited into the client's account with the company.

The stated amount due for refund shall be processed within 30 business working days from the date of the cancellation, subject to all terms and conditions being met successfully and necessary instructions given for bank transfer, net of bank's transfer charges.

Intellectual Property The users of this website will not copy, add to, alter, amend or deface the Trademark or the trademark of the company.

Indemnity The users of this website who have availed or desired to avail services from this website shall indemnify and continue to hold the company and its directors, employees and associates indemnified against all claims made by any third party or customer and any related damages and expenses including the legal expenses arising out of or connected to the conduct of the associate channel partner which are not made by the company in writing. The liability of the associate channel partner arising from this clause shall continue regardless of whether the action bought by such third party actually succeeds or not.

Software Any software, including any files, images generated by the software, code, and data accompanying the software (collectively, “Software”), used or accessible through this Site may be used by you solely for accessing and using this Site for purposes expressly stated on the Site, provided that such uses are not competitive with or derogatory to Imperia Health Pvt. Ltd. Imperia Health Pvt. Ltd. retains full and complete title to and all intellectual property rights in the Software. You agree not to copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any Software.

Imperia Health Pvt. Ltd. Content and Service Information Limitations: All content available through the Site, including but not limited to data, technical drawings, configurations, quote and order information, and catalogue listings is believed to be accurate. However, you should independently evaluate the accuracy of the information and the usefulness for your particular needs of any content, product or service available through the Site. Specifications for products and services are subject to change without notice, and Imperia Health Pvt. Ltd. reserves the right to make changes without notice to processing, materials, or configuration. Imperia Health Pvt. Ltd. does not guarantee that products or services listed in its online catalogue will be available at the time of your order. All information on the Site is subject to the Disclaimer on the site.

® Copyright 2016 Relihealth All Right Reserved Powered by    

+